Legal and Shipping Information
1. Shipping Policy
Shipping Destinations: We currently offer shipping to customers within the EU and select international destinations. If you are located outside of our shipping regions, please contact us for further assistance.
Processing Time: Orders are typically processed and shipped within 1-3 business days of purchase. During peak seasons or sales events, processing times may vary, but we will do our best to get your order to you as quickly as possible.
Shipping Methods: We offer a range of shipping options to accommodate your needs, including standard and expedited shipping. Shipping costs are calculated at checkout and may vary based on your location and selected shipping method.
Shipping Fees: Shipping fees are calculated based on the weight and dimensions of your order, as well as your delivery address. The exact shipping cost will be displayed during the checkout process.
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
Shipping Damage: We take great care in packaging our art prints to ensure they arrive in pristine condition. In the rare event that your order arrives damaged, please contact our customer support team within 7 days of receiving your order. We may require photos of the damaged items and packaging for our records.
2. Returns and Refunds
Returns Policy: We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of the delivery date. To initiate a return, please contact our customer support team to request a return authorization.
Return Eligibility:
Items must be in their original condition and packaging.
Returns must be initiated within 30 days of the delivery date.
Custom and personalized orders are not eligible for returns unless there is a manufacturing defect or damage during shipping.
Refunds: Upon receiving and inspecting your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
3. Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information when you use our website.
4. Terms and Conditions
Please refer to our Terms and Conditions for detailed information on the terms of use, copyright, and other important aspects of using our website.
5. Contact Information
If you have any questions or concerns regarding our legal and shipping policies, please contact us at:
hello@engwall.art
Thank you for choosing us. We appreciate your business and hope you enjoy your art prints!